Refund Policy
What this page is
This page collects CallMyAI's refund and cancellation terms in one place. It adds nothing new: the binding text is Section 9 of the Terms of Service, and sections 9.4 through 9.7 are reproduced below verbatim. If anything on this page reads differently from the Terms, the Terms control.
There is no subscription to cancel — minutes are one-time purchases, and closing your account is covered by the same terms below. A plain-English walkthrough of the same rules is on What you're buying.
Refund and cancellation terms — Terms of Service, Section 9
9.4 All sales are final, and minutes expire after 12 months. Minutes are a digital service delivered and consumed immediately. Except where a refund is required by law, purchases are final and non-refundable, including unused minutes after an account is closed.
Unused minutes remain available for 12 months from the date of purchase, after which they expire and are not refundable. We will remind you before that happens — 30 days before, 7 days before, and on the day — so an expiry never arrives without notice.
If you think you were charged in error, contact billing@callmyai.ai before disputing the charge and we will investigate in good faith.
9.5 Your credits are preserved if a call fails. If a call drops because of a problem on our side, your unused minutes stay yours. They remain on your balance for a future call with that creator. They are not returned to your card — see 9.6.
9.6 If we cannot deliver the creator's voice, the call ends. We will never substitute a different or generic synthetic voice mid-call. The creator's own voice is the product. If we cannot deliver it, the call ends with a short message and your credits are preserved under 9.5 rather than being spent. That is the remedy: preserved time, not a card refund.
9.7 Chargebacks end your access permanently. Filing a chargeback for services actually received is a breach of these terms.
If a chargeback against your payment succeeds, you are permanently blocked from CallMyAI. The block applies across the whole platform, not only to the creator you called: future purchases and inbound calls are refused, and any remaining credits are lost. It is applied automatically by our systems, without a person reviewing it at the time, and it is not limited to chargebacks we judge fraudulent or abusive. We may also pursue amounts owed.
This is why 9.4 asks you to contact us first. A billing question we can look into costs you nothing; a chargeback ends your access whatever the reason behind it. If you believe a block was applied in error, it can be challenged under the Appeals Policy.
How to reach us
Questions about a charge, a refund, or an expiry:
- Payments and refunds — billing@callmyai.ai
- General help — support@callmyai.ai
CallMyAI LLC, 30 N Gould St, Ste N, Sheridan, WY 82801