EU Platform-to-Business Terms
These terms apply to creators established or resident in the European Union or the United Kingdom. They give effect to Regulation (EU) 2019/1150 on promoting fairness and transparency for business users of online intermediation services — the "P2B Regulation" — and to the equivalent retained UK rules.
They **form part of the Creator Agreement** for creators in those markets and add to it. Where these terms give you a right the Creator Agreement does not, this document governs.
Why this applies to you
A creator earning money from a persona on CallMyAI is a business user of an online intermediation service, and the platform is the intermediation service. That is what triggers the Regulation.
It applies because of where creators are, not where fans are. CallMyAI does not currently serve fans in the EU or the UK, and that does not affect these terms in any way — you are covered because you are established there.
1. Clear terms
Your relationship with us is set out in the Creator Agreement, the Terms of Service, the Acceptable Use Policy and this document. All of them are published, are available before you sign up, are drafted in plain language, and remain accessible to you at all times.
2. Advance notice of changes
We give at least 15 days' notice before a change to these terms or the Creator Agreement takes effect, where the change materially affects your rights or obligations. Fifteen days is the minimum the Regulation permits; we give longer where a change is complex enough to need it.
During the notice period you may terminate your relationship with us rather than accept the change. Closing your account is enough — you do not need to give a reason, and no penalty attaches.
Two exceptions, both permitted by the Regulation: a change may take effect sooner where we are under a legal or regulatory obligation to make it, or where an earlier change is necessary to address an unforeseen and imminent danger to the service, to our users, or to defend against fraud, malware, spam, a data breach, or another cybersecurity risk. You may also waive the notice period yourself, in writing, if you want a change applied to your account sooner.
3. Written reasons for any restriction
If we restrict, suspend or terminate your persona or your account, we give you a written statement of reasons.
- Where we restrict or suspend, you receive the statement of reasons on or before the restriction takes effect, unless we are legally prevented from giving it or doing so would compromise an ongoing investigation into a breach.
- Where we terminate, you receive at least 30 days' notice with the statement of reasons — except where we are under a legal or regulatory obligation to terminate sooner, where you have repeatedly breached the terms, or where we can demonstrate another overriding reason.
The statement identifies the specific facts or circumstances we relied on, and the ground under our terms that applies.
4. Ranking transparency
We do not operate an algorithmic ranking system. There is no engagement score, no personalised ordering, no bidding, and no ranking that a creator can influence by paying us.
What actually determines where a creator appears is stated plainly:
- Listings are ordered by objective, non-personalised criteria such as alphabetical order, category, or availability, depending on the surface.
- Featured placement is a manual editorial decision made by our staff. It is not for sale. No payment, direct or indirect, influences whether a creator is featured, or where a creator appears in any listing.
If we introduce an algorithmic ranking system, we will describe its main parameters here — including the reasons for their relative importance — before it goes live.
5. Additional distribution channels and ancillary goods
We do not currently offer ancillary goods or services alongside your persona, and we do not distribute your persona through additional channels or affiliate programmes. If that changes, we will describe the arrangement here and give you the notice required by section 2.
6. Access to data
The data you generate on the platform is available to you in your creator dashboard — your earnings, your call volumes, your payout history. Fan personal data is not available to you, and this is a deliberate design choice rather than a restriction we have imposed on business users generally: fans are anonymised to creators by design, as described in How caller anonymization works. We do not have raw fan contact details to give you, and we do not share fan personal data with any creator.
We do not sell or license creator data to third parties.
7. Restrictions on offering different terms elsewhere
We do not require exclusivity. You are free to offer your services on other platforms, on your own site, or anywhere else, on whatever terms you like — including better terms than you offer here. Nothing in your agreement with us restricts that.
8. Internal complaint handling
You can bring a complaint to us about any of the following, free of charge:
- Our alleged failure to comply with the P2B Regulation.
- A technological issue relating to the platform that materially affects you.
- A measure we have taken, or conduct by us, that materially affects you — including a restriction, suspension or termination.
How to complain: write to the support address at the end of this page, marking it "P2B complaint". Set out what happened, what you want, and how to reach you.
We consider complaints on their merits and individually, give the outcome in writing in plain language, and where a complaint concerns a decision about your account it is handled under the Appeals Policy, which sets out what is appealable and the possible outcomes. Where practicable, a complaint is reviewed by someone other than whoever made the original decision.
We are not able to state a handling time. We have no dedicated complaints team, and we will not publish a commitment we cannot reliably meet.
Transparency reporting: the Regulation requires us to publish annual information on the complaints we receive and how they are resolved. We will publish that once we have operated for a reporting period — there is nothing to report before the platform has run. The counters are in place so the figures exist when the first report is due.
9. Mediation
If a complaint is not resolved internally, we are willing to engage with either of the following mediators to try to settle the dispute out of court. Both are independent, impartial, and accessible to creators in the EU and the UK:
Centre for Effective Dispute Resolution (CEDR) — Platform-to-Business mediation scheme www.cedr.com/p2bmediation CEDR operates a dedicated P2B panel with mediators located across the EU.
ProMediate (UK) Limited www.promediate.co.uk An accredited mediation provider offering platform-to-business mediation.
Naming these mediators does not oblige you to mediate, and it does not affect your right to bring proceedings in court at any time, before or during mediation. We will bear a reasonable proportion of the total costs of mediation, assessed on the factors the Regulation sets out — including the relative merits of the parties' claims, their conduct, and the size and financial strength of each party relative to the other.
We engage in mediation in good faith. We are not obliged to mediate where a creator brings repeated complaints that are manifestly unfounded, or raises the same matter again after it has been resolved.
10. Collective redress
Organisations, associations and public bodies with a legitimate interest in representing creators may bring proceedings before the competent national courts in the EU to stop or prohibit non-compliance with the Regulation. Nothing in these terms limits that.
11. Order of precedence
These terms prevail over the Creator Agreement and the Terms of Service to the extent of any conflict, for creators to whom they apply. Any provision of those documents that would deprive you of a right the Regulation gives you does not apply to you.
How to reach us
P2B complaints and questions about these terms go to the support address. Formal legal notices go to the legal address.
- General help — support@callmyai.ai
- Law enforcement, subpoenas, legal notices — legal@callmyai.ai
CallMyAI LLC, 30 N Gould St, Ste N, Sheridan, WY 82801